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Scalex Ltd

Complaints Procedure

We take all complaints about our lead generation service seriously.

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We take all feedback and complaints about our lead generation and advisory service seriously. If we have not met your expectations, please let us know so we can resolve it promptly.

Our Commitment

At Scalex Ltd, we strive to operate a fair, honest and professional mobile lead generation service. If you feel we have not met your expectations, we want to hear from you.

How to Raise a Complaint

Please include: your name, contact details, description of your complaint and any relevant dates or reference numbers.

Our Process

Complaints About Our Lead Generation Advertising

If you have a complaint about our Google Ads advertising, contact us directly. You may also escalate to the Advertising Standards Authority (ASA): asa.org.uk

Network Provider Complaints

For complaints about a network's service, contact that provider directly. If unresolved, escalate to:

Data Complaints

ICO: ico.org.uk · 0303 123 1113

Contact

complaints@scalexltd.com · +44 (0) 1234 567 890